Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2 business days to be delivered to you and we ship within 2 business days.
• International orders take 4 - 6 business days to be delivered via DHL. We also offer options for FedeX, SF Express and Register Post with limited tracking. 
• Shipping time might vary depending on location, shipment method and other factors.
• Import tax is payable by customer. 

Shipping cost:

• Flat rate with DHL at $50.00
• For accessories and small items we offer option of Register Post with limited tracking at $25.00. Delivery takes about 2 weeks time. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments for our local customer in cash and PayNow. 
• Cash on Delivery is no an option.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• We have a 14-days Return & Exchange Policy, since the day item was received.
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@metalmagic.co with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• Please note that customers are responsible for 7% import tax with handling fee charged by the Singapore custom. 
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• A 15% restocking fee will be charged for all returns. 
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

For custom made product, no return nor refund acceptable. 

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.