Help Center

Metal Magic Research work with the finest people and technologies from anywhere around the world. We only source our parts from ethical and environmental friendly supplier. 

Our IEM Alchemists in Singapore focus on product research and development. We have many parts made by Japanese manufactures in Japan and shipped to our Singapore partner for final assembly. 

Our drivers and components are made by manufactures from Europe, Unites States and Japan with the hightest standard. 

For UIEM: 

All of our IEM Alchemist are working day and night to try to prepare the stock ready by Dec 2019. We are planning to ship by early Jan. 

For CIEM: 

We shall be able to ship in early Dec 2019. We need at least 4 weeks for production after we receive your validated earmold impression . 

Please see detailed instruction for making earmold Impressions. 

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2 business days to be delivered to you and we ship within 2 business days.
• International orders take 4 - 6 business days to be delivered via DHL. We also offer options for FedeX, SF Express and Register Post with limited tracking. 
• Shipping time might vary depending on location, shipment method and other factors.
• Import tax is payable by customer. 

Shipping cost:

• Flat rate with DHL at $50.00
• For accessories and small items we offer option of Register Post with limited tracking at $25.00. Delivery takes about 2 weeks time. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments for our local customer in cash and PayNow. 
• Cash on Delivery is no an option.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• We have a 14-days Return & Exchange Policy, since the day item was received.
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@metalmagic.co with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• Please note that customers are responsible for 7% import tax with handling fee charged by the Singapore custom. 
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• A 15% restocking fee will be charged for all returns. 
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

For custom made product, no return nor refund acceptable. 

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

You will need to send your earmold impression together with order form to our Singapore office. Please do not use registered mail to send your impression. 

     Attention to: Production

     Metal Magic Research Pte Ltd

     Address: 16 Shaw Rd, #01-04, Singapore 367954 

     Email: info@metalmagic.co

     Contact number: +65 8668 0916

We do not accept register post from overseas nor any shipment requires GST (import tax) payment. 

It takes about 4 to 6 weeks for our IEM Alchemist to finish your custom made IEMs from reception of payment, earmold impression and order form.

We offer 30 days free refit from the date stated on the invoice. 

Refit thereafter is $75 per refit, plus the return shipping cost. 

We do. We will keep your physical earmold impression and we will also have your earmold impression scanned on file. Feel free to ask us for your earmold impression 3D files. We will send them to you in .STL format. 

If you want us to return your earmold impression, please send us an email before we send the final product to you. 

Human ears are constantly growing throughout your life, so we will need you to make a new pair of earmold impression every few years to make sure you have the best fitting. 

We do not encourage the customer to change a confirmed order, this may cause misunderstand and leads to a wrong build. However, if you have strong urge to change the artwork ( or Die Die Must Change in Singlish), we will do whatever change you want and bill you additional S$100 for change of a confirmed order. Please contact us via info@jomoaudio.com for any changes. 

Please send all of your questions to info@metalmagic.co . We'd love to hear from you about anything.